1. PRIVACY POLICY

Privacy Policy

Last updated: September 2026

Leon Slotow Associates (“LSA”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store and protect personal information when you interact with us, use our website or engage us for liquor licensing, regulatory or related services.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

1. Who we are

LSA is a South African business providing liquor licensing, regulatory and related compliance services to businesses and individuals.

For purposes of POPIA, LSA acts as the responsible party in respect of personal information that we determine the purpose and means of processing.

Registered entity: Leon Slotow Associates PTY LTD (REG: 2021/772297/07)
Address: 21 Scott Street, Waverley, Johannesburg, 2090, South Africa
Email: info@slotow.co.za
Telephone: +27 11 887 2595

Where applicable, our Information Officer is responsible for overseeing our compliance with POPIA and applicable information-access legislation.

Information Officer: Steven Slotow
Email: info@slotow.co.za

2. Personal information we collect

Depending on the nature of our relationship with you, we may collect and process information including:

name and surname;
contact details, including telephone number, email address and physical address;
identification information where required for a licensing or regulatory matter;
business and company information;
information relating to premises, ownership, directors, members or other persons involved in an application;
information and documentation required for liquor licence applications, renewals, transfers, alterations and related regulatory matters;
correspondence and communications with you;
information submitted through our website forms;
records of services provided and interactions with us;
billing and payment information where applicable; and
website, device and usage information collected through cookies, analytics and similar technologies.

Some information required for regulatory applications may constitute special personal information under POPIA. Where we process such information, we do so only where permitted by applicable law and where necessary for the relevant purpose.

3. How we collect information

We may collect personal information:

directly from you;
from your business or representatives;
from information and documents supplied for a licensing or regulatory application;
through our website and online forms;
through communications with our staff;
from licensing authorities, government departments or other publicly available sources where appropriate; and
from service providers or other third parties where this is lawful and necessary for the services we provide.

Where reasonably practicable, we will endeavour to collect personal information directly from the person to whom it relates.

4. Why we process personal information

We process personal information for purposes including:

providing liquor licensing and regulatory services;
preparing and submitting applications, renewals, transfers, alterations and other regulatory matters;
communicating with clients regarding their matters;
obtaining and managing documents required for applications;
complying with legal and regulatory obligations;
maintaining accurate client and business records;
administering our relationship with clients;
invoicing and collecting payment;
responding to enquiries;
improving our services, systems and website;
maintaining the security of our systems and information; and
sending marketing communications where permitted by law.

We will not process personal information for purposes that are incompatible with the purpose for which it was originally collected unless permitted by POPIA or another applicable law.

5. Lawful basis for processing

We process personal information only where there is a lawful basis for doing so under POPIA.

Depending on the circumstances, this may include:

where processing is necessary to perform a contract with you or take steps at your request before entering into a contract;
where processing is necessary to comply with a legal obligation;
where processing is necessary to protect a legitimate interest;
where processing is necessary to protect your legitimate interests; or
where you have provided consent, where consent is required.

Where we rely on consent, you may withdraw that consent, subject to any legal or contractual consequences and any other lawful basis on which we may continue processing the information.

6. Sharing personal information

We may disclose personal information where reasonably necessary to provide our services or comply with legal requirements.

Depending on the matter, this may include sharing information with:

provincial liquor authorities and licensing authorities;
government departments and regulatory bodies;
professional advisers and service providers;
technology, hosting, communication and document-management providers;
payment or financial service providers where applicable; and
other third parties where you have authorised us to do so or where disclosure is otherwise permitted or required by law.

We do not sell personal information to third parties.

Where third parties process personal information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality and security obligations apply.

7. International transfers

Some of our technology or service providers may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is permitted under POPIA and that appropriate safeguards are in place.

8. Data security

We take reasonable technical and organisational measures to protect personal information against:

loss;
damage;
unauthorised access;
unauthorised disclosure;
unauthorised alteration; and
unlawful processing.

These measures may include access controls, authentication, system security, backups, monitoring and appropriate confidentiality obligations for staff and service providers.

No method of transmitting or storing information can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we will take reasonable steps to protect information in our possession or under our control.

9. Retention of information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

The appropriate retention period may depend on:

the nature of the information;
the nature of the services provided;
regulatory requirements;
tax and accounting requirements;
contractual obligations;
dispute resolution or legal requirements; and
legitimate business requirements.

When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate.

10. Your rights

Subject to applicable law, you may have the right to:

request access to personal information we hold about you;
request correction or updating of inaccurate or incomplete information;
object to certain processing of your personal information;
object to direct marketing communications;
request deletion or destruction of personal information where applicable;
withdraw consent where processing is based on consent; and
lodge a complaint with the Information Regulator.

Requests should be directed to:

Email: info@slotow.co.za

We may need to verify your identity before processing a request.

11. Direct marketing

Where we send electronic marketing communications, we will do so in accordance with applicable South African law.

You may request that we stop sending marketing communications to you at any time by using the unsubscribe mechanism provided or by contacting us directly.

A request to stop marketing communications will not necessarily affect other communications required to provide services to you.

12. Cookies and website analytics

Our website may use cookies and similar technologies to:

operate the website;
remember preferences;
understand how visitors use the website;
measure website performance; and
improve our services and user experience.

Third-party services used on the website may also use cookies or similar technologies.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

13. Children

Our services are generally directed at businesses and adults. We do not knowingly seek to collect personal information from children except where permitted by law and where there is an appropriate lawful basis for doing so.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or data-processing practices.

The latest version will be published on this website with the relevant revision date.

15. Complaints

If you have a concern about how we process your personal information, we encourage you to contact us first so that we can investigate and address the matter.

You also have the right to lodge a complaint with the Information Regulator of South Africa.

Information Regulator
Website: https://inforegulator.org.za/
Email: enquiries@inforegulator.org.za
Telephone: 010 023 5200

The Information Regulator provides mechanisms for POPIA complaints and security-compromise reporting.

16. Contact us

For questions regarding this Privacy Policy or your personal information:

Leon Slotow Associates
21 Scott Street
Waverley
Johannesburg
2090
South Africa

Email: info@slotow.co.za
Tel: +27 11 887 2595